• There's a color change in my perfume.
    The color of your perfume may change due to various reasons, such as manufacturing or storage conditions.

    Please check the product's expiry date, consume it within the period, and store the product in a cool, dark place. Sanitizing with rubbing alcohol before using our portable containers is another good way to prevent discoloration.
  • Sprayer doesn't work after refill.
    The spray tube is empty for the first time, so press the pump 4-6 times to bring the liquid close to the dispensing pump.
  • Sprayer is not dispensing.
    If you are using liquid products other than perfume, they may harden or create sediment that leads to blocking a spray nozzle with their residue. In this case, soak the pump in lukewarm water to temporarily solve the issue; however, please avoid using heavy liquids other than perfume.
  • Cap is stained with liquid.
    The spray pump is structurally designed to have tiny droplets left on a dispenser. When the cap is closed immediately after spritzing, there may be a slight leakage due to pressure. If the dispenser is cleaned or lightly shaken before closing, these measures can prevent the liquid stain.
  • My spray bottle leaks.
    Please check if the glass and spray pump is closed correctly. Also, in case of packaging like aluminum models with outer packaging, the inner glass packaging must be taken out first to be sealed properly. The leakage may occur when the glass bottle is not taken out then sealed.